Shailendra Brijwasi

Accountable for Managing various projects and delivering it within timeline and cost. Managing client stakeholder, presenting the solution. Understanding the requirement and providing the solutions to the client. Navigating for new business scope. Transforming old Legacy system to new solutions. Periodic review with the client, providing status update, Highlighting Risk and issues.

Accountable for end to end delivery of assigned business Project. Responsible for Operation management across state and Managing Service desk. Conducting Periodic review with Clients, Highlighting the performance and providing updates on regular basis. Always think with the mindset Continues improvement and customer centric. Transformed legacy wan links to SDWAN solution. Periodic review with the client, providing status update, Highlighting Risk and issue.

Worked as a Regional Service Delivery-SPOC for Rest of Maharashtra Region. Delivering IT services for clients like DELL,XEROX,LENOVO,DIGI SCHOOL,K-Yan(IL&FS) and ensuring smooth operation. Managing Transformation projects and deploying new solutions.

Handling Team Size of 20+ Resources. Managing Sites, Engineers Recruitments for Project, Managing Engineers at all locations, Planning, Implementation and Managing engineers Activities. Handling some key customers like MTNL, Voltas, OBC, BOM..Etc. Monitor the Team & Set individual goal & the team goal. SLA Management/Customer Management. Report Generation, Documentation, Resource Management. Arranging review meeting with Customers regarding Engineers performance and Support performance by monthly basis. To work for revenue (Invoicing/BR/UBR Collection) & work for CSAT.

Managing calls assigned and assigned to respective engineers. Aligning team for Installation of new Printer, test and Artifact collection. Understanding and analyzing the need of the client and proposing the solution. Liaising with OEM for AMC actions.

Managing calls assigned and assigned to respective engineers. Aligning team for Installation of new Printer, test and Artifact collection. Understanding and analyzing the need of the client and proposing the solution. Liaising with OEM for AMC actions. Periodic review with the client, providing status update, Highlighting Risk and issues.

Managing calls assigned and assigned to respective engineers. Aligning team for Installation of new Printer, test and Artifact collection. Understanding and analyzing the need of the client and proposing the solution. Liaising with OEM for AMC actions.

Managing calls assigned and assigned to respective engineers. Aligning team for Installation of new Printer, test and Artifact collection. Understanding and analyzing the need of the client and proposing the solution. Liaising with OEM for AMC actions.