AGAkshat Goyal
@akshatgoyal
IT Specialist at Cognizant
Pune
Akshat Goyal is a certified professional with nearly 13 years of experience in IT project management, Scrum Master roles, and service delivery. He possesses 10.5 years of international experience, primarily within the insurance domain. His expertise includes Agile project management, effective team leadership, and governance implementation. He has a proven track record of leading multi-shore teams, enhancing team velocity, and securing substantial project contracts.
Experience
IT Specialist (IT Service Delivery & Project Management)
Cognizant India/Cognizant Philippines
Managing four cross-functional, multi-geographic offshore teams, including Autosys Batch Production & Development, Infra L1/L2 Support, and Tech Admin Support (L2/L3) for a leading American insurance company. Responsible for owning and delivering Project Monthly/Weekly RAG Reports and Client Governance Reports. Managed operational maturity responsibilities and led the people management of over 50 resources. Supervised 24/7 critical end-to-end batch operations, development, and technical infrastructure support teams across multiple locations, managing over 65 applications. Key achievements include securing and renewing large project contracts valued at $3.5M and implementing Agile Scrum practices, enhancing team velocity.
Technical Lead
Cognizant
Directed the offshore team responsible for critical batch support production for a leading American insurance company. Administered 24/7 critical batch operations, managing a team of 18 members. Served as the SME for batch, Unix/Linux, and Wintel issues, and created Unix shell programs to automate manual tasks based on client requirements.
Programmer Analyst
Created and maintained Unix shell scripts and administered production Autosys jobs for 15 critical applications. Analyzed and resolved issues, and provided Business Continuity Planning (BCP) support.
Education
Staffordshire University, UK
Bachelor of Engineering (Hons.)
Computing
Licenses & Certifications
Certified Scrum Master® (CSM®)
Scrum Alliance
Setting Up a PMO – Training Certification
LinkedIn Learn & PMI
Agile Project Management
Udemy Inc.
Introduction to Scaled Agile Framework (Latest SAFe 6.0)
Udemy Inc.
Jira Fundamentals for Agile Projects
Udemy Inc
Understanding of Kanban
Udemy Inc.
Planning an AWS Outposts Implementation
Amazon Web Services (AWS)
AWS Outposts Networking Foundations
Amazon Web Services (AWS)
Fundamental of Project Management
Udemy Inc.
Solaris 10 Administrator
Brain Bench Certified
ITIL Foundation V3
Exin Certified
IT IS Critical Situation Incident Management
Cognizant Academy