Sarvesh Alekar

Developing & initiating projects, managing costs and monitoring performance. Assisting with team recruitment, interviewing and onboarding new members. Achieving project deadlines through coordination with contractors to ensure performance standards are met. Identifying plans and resources necessary to meet project goals and objectives. Driving team success by fostering a shared vision and recognizing quality performance among team members. Overseeing high-profile projects by planning, designing, and scheduling each project phase meticulously. Creating and maintaining spreadsheets in Microsoft Excel for daily, weekly, and monthly reporting purposes. Listening to customer feedback, addressing concerns promptly, and escalating major issues to Program Managers. Collaborating with US customers to understand their needs and provide exceptional service. Handling complex customer complaints by offering smart, effective solutions to maintain customer satisfaction and loyalty. Verifying that team activities are aligned with company regulations and compliance standards. Monitoring team performance through observations and tracking key metrics, providing suggestions for improvement. Conducting regular appraisals and performance reviews to identify training and development opportunities.

Adhered to all company policies and procedures, ensuring high-quality work aligned with organizational standards. Maintained SLAs and achieved accuracy benchmarks consistently, meeting daily targets set by senior management. Achieved goals defined by KPIs established by higher management and regularly updated dashboards to monitor inflow, outflow, and error rates. Developed comprehensive process flow charts and designated specific SPOCs for each task, with regular progress reports for clear accountability. Prepared MIS reports as directed by managers, trained new team members for smooth onboarding, proposed operational improvements, and presented process insights and updates to senior management using GEMBA.