Sai Krishna Madda

Responsible for Delivering a Yearly Target of USD $22Mil in UK Small Business Segment and Ensuring Consistent Quarterly & Yearly Growth. Planned and Executed Multiple End of Year Reviews, Promotions & Appraisal Cycles. Ensured constant Training, Mentoring and Coaching for Sales Advisors in the team, resulting in Exceptional Team Performance. Pioneer in Best Practice Sharing across Peer Group & Wider Audience.

Designing the Solution for the largest UK Gold Partners team on the portfolio of Servers, Storage, Networking and Enterprise Software. Responsible for the Team's Enterprise Target (52 Million) and delivering consistent QoQ and YoY Growth. Mentoring and Coaching the IPAM on the Technical Aspect of the Solution Designing.

Supporting the Ireland Private Acquisition team on the portfolio of Servers, Storage, Networking and Enterprise Software. Responsible for the Team's Enterprise Targets and delivering consistent QoQ and YoY Growth. Mentoring and Coaching New Graduate team members in Cherrywood Site.

Supporting UK sales team present in Hyderabad, Cherrywood and Glasgow on Enterprise Infrastructure portfolio. Portfolio includes creating training roadmaps, conducting classroom training sessions, and managing product launches. Acted as a techno commercial interface between the technical competency and sales team by developing presentations and brochures.

Account Manager in UK Medium Enterprise Sales handling high spend accounts. Responsible for ensuring good customer experience and generating repeat business. Specialist in acquisition of new accounts and maintaining relationships with major accounts. Mentored and Coached new hires in the team.

Selling Dell's Portfolio of Laptops, Desktops, Servers, Storage and Networking to Small Business in UK and Ireland. Analyzing customer requirements and providing the right solution while achieving high customer satisfaction.

Maintaining the Online Sales Store for various countries within EMEA Region, updating promotions and offers daily using script language, and reporting page crashes and errors to the Development team.

Handling part queries and requests from all major accounts across EMEA, providing compatible parts and solutions for Legacy Systems, and ensuring good customer experience.

Receiving and placing calls to home and home office customers in UK and Ireland, selling Services and Spares like Memory, Hard Drives, Adapters, Batteries, and ensuring repeat business by delivering superior customer experience.

Handling Inbound queue for Inkjet Printer and Cartridge Sales for All Countries, and selling Laser Printers and Toners. Mentored new team members and coached them.

Listening to Technical Support and Customer care calls, providing timely written feedback on improvements, and conducting coaching and quality adherence checks.