Rochan Tripathi

Directed the campaign lifecycle for 100+ US enterprise clients, delivering $6Mn+ ARR portfolio. Reduced average project turnaround time by 20% by migrating 3 cross-functional teams to Scrum on JIRA, eliminating weekly status bottlenecks. Designed and deployed a dual-layer Peer-QA framework for data scripting, cutting 'incorrect audience' errors in live production by 75% — directly protecting client revenue from misfired campaigns. Orchestrates a 6-member squad of developers, analysts, and config specialists across high-frequency deployments, maintaining 100% client SLA adherence.

Drove 100% revenue growth in under one year by aligning customer success strategies with business goals. Rebuilt client onboarding workflow, reducing time-to-value from 5 weeks to 3 weeks — a 40% faster ramp that directly accelerated revenue recognition. Halved the churn rate (50% reduction) by implementing a data-driven account health monitoring system using JIRA and Notion. Led a 6-person CS team to exceed quarterly retention targets by 30%, using JIRA + Notion dashboards for real-time account health tracking. Improved on-time project delivery by 25% by introducing Scrum sprints to a team previously running on ad-hoc task assignment.

Configured and deployed enterprise loyalty programs for 15+ global MNC clients, supporting campaigns across APAC and EMEA markets. Designed and validated test cases for solution implementations, reducing post-go-live defect rates and achieving zero critical production bugs across assigned accounts. Acted as primary technical liaison between client stakeholders and engineering teams, translating business requirements into configuration specs.

Built production features in Java, JavaScript, React; managed database operations in SQL across 2 live client projects with direct stakeholder interaction. Applied end-to-end manual and automated testing practices to validate solution quality, contributing to on-time delivery across all assigned projects.

Secretary, IT department (2020–2021)