Ravi Ranjan is an ITILv4 and PRINCE2 certified professional with over 12 years of experience in leading cross-functional teams and managing product management programs. He specializes in Unified Communications, IT Service Delivery, and Agile methodologies, having successfully led transitions from Cisco Collaboration to Microsoft Teams. Ravi is recognized for his expertise in stakeholder engagement and delivering high-quality project outcomes within budget.
Experience
Senior Project Lead
TRIANZ
Lead cross-functional teams focused on implementation and optimization of Unified Communication technology. Strategically determined product feature priority aligned with customer needs. Managed project initiation, planning, and execution using Project Management frameworks. Mentored team members and managed high-risk incident resolution.
Lead Consultant
Infosys
Spearheaded cross-functional Programs and Portfolio Teams for Unified Communication technology including CUCM, CUC, UCCX, and Microsoft Teams. Formulated comprehensive roadmaps, program plans, and scrum boards. Led cadence meetings and agile events to drive measurable outcomes.
Associate Consultant
HCL
Worked as Program Lead managing a team for designing and implementing Cisco Unified Call Manager and Gateway protocols. Created knowledge transfer strategies and managed project plans throughout the lifecycle. Developed incident response processes and coordinated with TAC for vendor management.
Associate SME
Microland
Managed services through CUCM, CUC, and UCCX. Tracked change requests and coordinated project tasks including outside vendors. Configured Video Telepresence devices and handled P1/P2 incidents related to IPT servers and gateways.
Information Security Administrator
Affiliated Computer Services Inc. (ACS)
Managed Active Directory on Windows Server 2003 & 2008. Migrated users and system accounts between domains. Facilitated local security policy and group policy compliance.
Education
SSBT COET affiliated to North Maharashtra University, Jalgaon
B.E
Licenses & Certifications
CCNA Collaboration (210-060 CICD, 210-065 CIVND)
Cisco
ITILv4
AXELOS
PRINCE2 (6th Edition)
AXELOS