Ranjan Sarkar
@ranjansarkar
Assistant Manager - Amazon Customer Service at Concentrix Daksh India Private Limited
Greater Noida West, UP
Ranjan Sarkar is an experienced operations professional with expertise in customer service management and process optimization. He has held roles such as Assistant Manager at Concentrix Daksh India and Team Leader at FIS, managing teams and ensuring productivity targets are met. His background includes coordinating projects and compiling data, complemented by a PG Diploma in Business Administration.
Experience
Assistant Manager - Amazon Customer Service
Concentrix Daksh India Private Limited
Handling a team of twenty associates and helping them to resolve customer queries, derive performance, achieve goals and targets. Award: Attrition Champion in first Quarter 2019.
Team Leader - Operations
Fidelity National Information Service (FIS)
Monitoring payment postings and escalations. Handling a team of ten associates, deriving performance. Ensuring productivity and quality targets are met. Managing the flow of day-to-day operations. Analyzing individual performance, identifying training needs, and conducting feedback sessions. Award: Elite Awards (September 2010 and April 2011).
Customer Service Representative
Eight Teleservices Pvt Ltd
Verifying bills received and status for cash back claims. Informing customers of bill status through e-mails and letters. Collating data from functional teams and preparing monthly reports. Verifying reports for cash back claims.
Customer Service Representative
Probox Infocom Private limited
Verifying bills received for cash back claims. Ensuring claims are processed. Informing customers of bill status through e-mails and letters.
Executive coordination Projects
Reliance Engineering Associates Pvt. Ltd
Data compilation. Monitoring based on primary data at field. Ensuring resolution of administrative queries of the site office.
Education
Symbiosis Pune
Post Graduate Diploma in Business Administration
Sales and Marketing
Punjab University
Degree in Humanities
Economics