Kishore Kennedy
@kishorekennedy
Regional Service Executive
Coimbatore
Dynamic professional with 5+ years of experience across various geographies like Mumbai, Goa, and Tamil Nadu in managing a team of customer service representatives and ensuring service expectations are met or exceeded. The candidate possesses excellent analytical skills, logical thinking, and technical abilities to establish exceptional service standards and maintain strong relationships.
Experience
REGIONAL SERVICE EXECUTIVE
ASIAN PAINTS LTD
Heading a team of 20 service supervisors and customer service representatives to address customer complaints across a network of more than 3500 dealers associated with tinting systems, KIOSK, and Mechanized tools. Setting out quality standards for various operational areas, ensuring a high-quality customer experience, while adhering to the SLA/KPI and performance targets; ensuring quality scores for the region. Analyzing data of complaints, spares, and component failures to reduce the no. of repeated complaints by developing new tools, and techniques and implement new ideas to improve customer experience and satisfaction. Communicate with key stakeholders and share important learnings And best practices. Frequent Market visits to better understand dealer and customer queries, analyze market trends, competition standings to improve solution. Monitor service operations for rendering & achieving quality services, providing first-line customer support by answering queries of top-tier customers & resolving their issues. Coordinating and collaborating with cross-functional teams to ensure on-time billing, delivery and installation of machines. Oversee and monitor team members performance by conducting individual reviews and doing regular audits. Mentor and develop customer service representatives and nurture an environment where they can excel in performing their skills at maximum efficiency.
BENTEN LABS AND ENGINEERS
Looking after the sales and service of Centrifugal pumps and industrial valves. Commissioning of Fire Hydrant systems, Booster Pumps, and H-VAC systems for industries and commercial projects. Maintenance of sufficient spares and inventory of pumps and valves. Have installed and commissioned projects involving centrifugal pumps, fire hydrant systems, and booster pumps at SAIL, Indian Air Force Base (SULUR), Textile Mills, Multi-Specialty Hospitals, Star Hotels, and High-rise apartments.
Education
BENTEN LABS AND ENGINEERS
Bachelor of Engineering
Mechanical Engineering
Roles included looking after the sales and service of Centrifugal pumps and industrial valves, commissioning of Fire Hydrant systems, Booster Pumps, and H-VAC systems, and maintenance of sufficient spares and inventory.