Abhinav Garood

Leading a team of software engineers in developing and delivering high-quality software solutions, meeting project objectives and customer requirements. Implemented Agile methodologies, optimizing team productivity, collaboration, and project delivery. Managed DevOps team, implementing continuous integration and deployment pipelines, resulting in a 52% decrease in deployment time. Successfully managed project budgets, resources, and timelines. Implemented robust quality assurance practices, including automated testing and code reviews, resulting in a 30% decrease in software defects.

Managed Program Delivery following DevOps approach, coordinating internal resources and third parties/vendors for the flawless execution of SDLC, IT-Infra, and development projects. Successfully improved customer satisfaction rating by 15% by implementing a more efficient incident management process. Led a team of 25 IT professionals and achieving a 99.2% service level adherence. Successfully managed a complex cloud migration project, transitioning from on-premises to Azure cloud in phases. Implemented ITIL best practices, resulting in a 20% reduction in downtime.

Managed projects, releases, and BAU change through their lifecycle. Responsible for coordinating changes across the environments and chairing CAB’s. Liaised with Project Managers, requestors, clients, and operational teams throughout the Change lifecycle. Running service improvement plans across accounts and leading Process Maturity.

Managed IT changes through their lifecycle from submission to completion. Responsible for coordinating changes across the environments and ensuring correct procedures are followed. Chairing CAB’s and ensuring high, critical, and major risks changes are discussed and planned properly. Maximized the potential of the Change Management Team through leading, coaching, and inspiring the team.

Designing the configuration plan and defining strategies for the overall governance of CMDB. Responsible for assisting the DBAs and Technical tools team in designing data structure and reporting in CMDB. Conducted Audit and verification with help of field service engineers/project managers/datacenter manager.

Real-time monitoring, Rostering & Scheduling and forecasting. Preparing data and participating in the weekly review meetings.