RAHUL JAYARAM

Reduced defect costs from $12.19MM in 2022 to $8.5MM in 2023, a 30% improvement in quality. Developed and implemented a quality program for In Person Investigations (IPI). Identified 118 opportunities and 16 defects within 1.6 years. Achieved Margin of Error below 0.67%. Managed a team of 5 individuals, overseeing people management and driving team performance. Implemented operational efficiency projects, resulting in a 60% decrease in downtime. Reduced wait time for no-show interviews from 15 minutes to 7 minutes, resulting in a 53% decrease in downtime.

Achieved an 81% accuracy rate in identifying true spammers in inventory appeal queues. Implemented a stratified audit sampling method, resulting in 17% improvement in data accuracy. Conducted 35 office hours sessions and developed interactive dashboards on QuickSight (AWS) for streamlined reporting, analysis, and recommendations from quality audits.

Launched Excel Macros tool to streamline inventory value computation and time capturing of investigations, resulting in 83% decrease in downtime. Deep dived on a case with 75K USD inventory to implement a 90% cap on inventory quantity criteria. Made outbound seller calls to investigate reasons for sellers' failure to respond to solicitations and helped improve email templates. Seller response rate increased by 30%.

Handled large seller block queues and reinstatement queues. Spearheaded efforts in counterfeit and safety management across diverse 3P Marketplaces. Deep dived on a case with 75K USD inventory to implement a 90% cap on inventory quantity criteria. Provided hands-on training and mentorship to new hires.