Priya Verma

Handled Japanese customers through chats for order related inquiries, provided process information, and created concessions according to customer account information.

Responsibilities included blue collar hiring, onboarding & offboarding, background verification, managing disciplinary and ER/IR issues, vendor management, contract extension confirmation, employee availability management, retention management, handling employee relations, monitoring disciplinary matters, handling employee engagement activities, and maintaining attendance & payroll. Also proficient in MS Excel & MS PowerPoint, and worked on MIS reports (Compliance, Blue Tree Vaccination, Compliance Breach, AOP Fulfilment, etc.).

Implemented new services and applications, demonstrated in 4 real estate client sites. Created technical designs and documentation for new applications. Worked with remote client sources, presided over daily analysis, ensured smooth adaptation of services for new joiners, and maintained employee relations and client visibility.

Contributed to requirements and technical aspects of various development specifications. Modified Zoho applications for real estate companies and utilized working knowledge of supporting software applications and bug fixes using technical frameworks.

Worked in an inbound process, handling customer queries regarding Samsung products, providing service information, and maintaining a customer account information database.