Priyal Karnawat
@priyalkarnawat
Deputy Manager, Customer Success Manager at Info Edge India Ltd
Jaipur
Priyal Karnawat is an experienced Customer Success Manager with a proven track record at Info Edge India Ltd. Over the last two years, she has managed 100 accounts, generating $200,000 in revenue while maintaining an 87% customer retention rate. She specializes in B2B relationship management, upselling, and ensuring customer satisfaction through proactive training and support.
Experience
Deputy Manager, Customer Success Manager
Info Edge India Ltd
Responsible for onboarding customers on the Naukri Platform, acting as a single point of contact for B2B customers, and managing the entire subscription lifecycle. Key responsibilities include client servicing, product training, upselling, and proactive renewals. Achieved significant impact including managing 100 accounts and generating $200,000 in revenue, maintaining an 87% customer retention rate.
Market Researcher
Karvy Insights
Assisted the team in extracting data from authenticated sources for major projects. Formulated questionnaires to gather deep-dived field data for accurate predictions and studied the market sustainability of big company launches during the COVID period.
Education
Amity University
MBA
Business Administration
Awarded scholarship by Amity University Rajasthan for MBA program.