Pooja Singh
@poojasingh5061
Assistant Manager, Global HR Shared Services at Kohler Co.
Pune, Maharashtra
Pooja Singh is an experienced HR professional with over 7 years of experience supporting global HR functions across regions including EMEA, APAC, and the Americas. She specializes in managing global HR shared services, employee relations, and performance management. Proficient in various HRIS systems like Successfactor, SAP, and ServiceNow, she is skilled in improving operations and solving complex HR challenges.
Experience
ASSISTANT MANAGER - GLOBAL HR SHARED SERVICES
Kohler Co.
Managed a team of 13 HR Support staff, focusing on performance tracking, coaching, and developing the team to deliver quality service. Responsibilities included implementing key performance metrics, analyzing stakeholder feedback, leading change management activities, and utilizing HRSS systems like Successfactor, SAP, and Service Now.
ASSISTANT MANAGER - HR SHARED SERVICES
Genpact
Oversaw a human resources department of 10 team members. Managed employee life cycle for USA employees, including offers, records creation, and exit management. Handled daily ticket assignments via HR Service Now, maintained employee data integrity on Successfactor and SAP, and managed payroll/incentive processing for clients in EMEA, APJs, and America's.
PROCESS ASSOCIATE
Capgemini
Responsible for various HR operations, including data reconciliation, ensuring SLA and KPI adherence, and supporting local HR policies. Developed and maintained systems for reporting and tracking compensation metrics.
BENEFITS OPERATION ADMINISTRATOR
Alight Solutions
Managed health benefit issues for large populations (up to 1 lakh employees), providing resolutions for medical, dental, and vision benefits. Handled employee details from hire to retirement within HRIS systems and ensured compliance with US federal policies such as COBRA, Medicare, and HIPAA.
Education
Institute Of Management Technology
MBA
Operations Management And Supervision
Delhi University
Bachelor's Degree Of Commerce
Human Resources Management