Praveen Kumar

• Leading the design and development of UPI-based payment products and scalable fintech platforms, collaborating with engineering, product, and banking partners. • Designed a scalable cross-functional workflow platform, integrating Sales, Product, Finance, and Engineering teams to improve operational efficiency. • Spearheading EVOK merchant platform development for global banking partners. • Built real-time Power BI dashboards, enhancing program governance and enabling executive-level decision-making. • Driving automation and AI-led enhancements across merchant platforms.

Directed data-driven strategic programs, improving global operational efficiency and enterprise-wide data visibility. • Led pricing optimization initiative generating $27M incremental sales revenue. • Implemented automation-driven workflow optimization, reducing operational TAT by 33%. • Developed Tableau dashboards enabling real-time business analytics and reporting.

• Led digital transformation initiatives improving invoicing accuracy by 95%. • Reduced operational processing time by 3 days through workflow re-engineering. • Implemented centralized operations model eliminating 25 headcounts while improving service quality to 97%. • Introduced productivity scorecards improving team performance management.

• Delivered large-scale automation initiatives, eliminating 86 operational roles and saving $180K annually. • Developed a quality feedback accelerator tool maintaining 99% operational accuracy. • Automated reporting systems, reducing dependency to 6 headcounts through VBA-driven automation. • Standardized global SOPs and supported leadership development programs achieving 20% internal promotions.

• Led Lean Six Sigma projects improving CSAT from 92% to 95%. • Managed US process transition and stabilized operations with 10 additional team members. • Reduced attrition and shrinkage from 8% to 4% through operational improvements.

• Increased call response rate from 80% to 89% while reducing abandonment from 11% to 7%. • Achieved 95% SLA compliance through Lean process optimization. • Delivered monthly cost savings of ₹1.5L through workflow improvements. • Managed a team of 18–22 associates supporting cross-regional operations.

• Managed team operations ensuring high performance and service delivery. • Reduced attrition and shrinkage from 11% to 8% through workforce engagement initiatives.