Parag Chaudhari

Coordinate internal resources and third parties/vendors for the flawless execution of multiple projects. Ensure that all projects are delivered on time, within scope and budget. Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques. Perform risk management to minimize potential risks. Establish and maintain relationships with the client, third parties/vendors and relevant stakeholders. Track project performance, specifically to analyze the successful completion of short and long-term goals.

Managed and ensured systems, processes and methodologies were followed by a team of skilled professionals, overseeing servers, network, and desktop compliance. Responsible for team productivity, handling appraisals, and participation in internal and external audits. Managed asset inventory and Windows patch management.

Oversaw entire Office and site Operation, including vendor management, process management, team handling, performance monitoring, and Quality Assurance. Successfully set up and trained teams on the organization's ERP system.

Supported Tech M users with remote support for desktop/application problems. Served as Incident Manager, coordinating teams for quick service restoration, escalation, and RCA. Implemented a Business Continuity Plan (BCP) and ensured SLA adherence. Took ownership of major incidents, ensuring effective communication and post-incident review.

Supervised a 24x7x365 support team supporting 2600 users. Provided second-level support for various technical issues (AD, OS, Applications). Responsible for daily operations, preparing performance reports, and presenting monthly MIS reports to the client.