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NIDHI KHULLAR

@nidhikhullar

PMO Technical Lead

Noida, India

N/ASymbiosis Centre for Learning

Nidhi is a dedicated IT support professional with over 15 years of experience in the Service Management Industry. She has demonstrated excellence in Project Management Office (PMO), Service Management, and Human Resources. With profound experience at Sopra Steria Ltd, she is a results-oriented PMO Lead adept at project management and strategic planning for multiple international projects.

Experience

Sabbatical

N/A

SabbaticalJan 2019 - PresentNoida, India

Took a pause to focus full time parenting kids. Now, excited and energized to return to work.

PMO Consultant / Project Lead

Sopra Steria Ltd

Full-timeApr 2003 - Dec 2018Noida, India

Served as a European delivery Project Management office (PMO) consultant and BCM champion across multiple international projects (Deutsche Bank, Tributum, Commerzbank, ISS automation). Key responsibilities included managing multiple projects and 125 team members, handling offshore/onshore issues (Access, Invoicing, Time booking), end-to-end SOW creation, and ensuring Business Continuity plans were fit for purpose. Roles included Problem Management, Incident Management, Service Improvement, Human Resources, and Configuration/Release Management across various client sites in Germany, UK, and India.

Education

Symbiosis Centre for Learning

Master's in Business Administration

Human Resource Management

Jan 2007 - Jan 2007

Bharti Vidya Bhavan

Post graduate

Public Relations

Jan 2002 - Jan 2002

N/A

Certification

IT Service Management foundation

Jan 2007 - Jan 2007

Licenses & Certifications

IT Service Management foundation

N/A

Issued: Jan 2007• No expiration

Skills

Project Management Office (PMO)
Service Management
Business Continuity Management (BCM)
Incident Management
Problem Management
Service Improvement
Service Desk Management
Human Resources
Customer Relationship Management (CRM)
Project Management
Strategic Planning
ITIL
Oracle Patching
Configuration and Release Management