Deepak Chawla

Leading SRD -Securities Reference Data and Robotics Process Automation (RPA) program across 4 waves for a North America based Banking Major. Responsibilities include end-to-end program planning, scope management, risk analysis, client requirement evaluation, guiding process improvement initiatives, and preparing status reports for senior management.

Managed service provider-customer relationships, acting as a bridge between the client and operational delivery teams. Key responsibilities included defining product roadmaps, coordinating sprint features, aligning products to business requirements, and managing Change Management Programs.

Responsible for meeting with customers to understand business issues and future technology requirements. Key duties involved coordinating product roadmaps, demonstrating company products to clients, and managing multiple vendors and complex team compositions.

Coordinated service delivery into key enterprise customers, focusing on governance across service management, incident, and change management. Responsibilities included defining project scope, developing full-scale project plans, and mentoring technical leads in designing solutions.