Nishtha Mehra

Superintending overall management for the implementation of the client systems. Coordinating with clients to understand the project requirements and E2E customer relationship life cycle of the client to provide the optimal solution. Setting up system requirement definition process meanwhile supervising the implementation of the system setup by carefully assessing and validating the solution. Maintaining performance standards from transferring client’s requirements / business needs into system configuration to delivering the solution. Creating and assessing data flow diagrams based on client’s existing system and business needs. Identifying new opportunities based on the global standards and best practices for further growth of the solutions provided by the enterprise. Ensuring effective CRM roll-outs by analysing issues and/or bugs while making the necessary changes and/or fixes. Delivering the projects in the specified timeline by creating & managing the project schedule and implementing it in a strategic manner. Optimising queries on MS .NET framework utilizing MS SQL Server Management Studio. Proceeding with Feedback meetings to understand the impact of the solution provided on the business.

Recognised by CEO of the company for making some of the best Dashboards using Power BI. Created product backlog for successful collection of feedback from different internal and external teams to ensure better product development in the future, thereby expanding business opportunities. Utilized Microsoft PowerApps to customize Dynamics CRM while tapping into Microsoft Flow tool for business rules, field-mapping, run workflows, & business process flow. Generated reports and dashboards through operating data visualization tools like Microsoft Power BI, SSRS SQL reporting services, Email router & Gmail integration with applications of java script v8, XRM toolbox and Ribbon workbench. Collaborated with internal and external teams associated with the project to ensure the project flow is efficient and strategically sound. Documented all client-deliverables including BRD, FRD, TDD, Project Plan, Test Cases, Test Scripts & User Manuals. Planned and monitored all different steps of client interactions from requirement gathering workshops, Kick-off meetings, UAT Training sessions. Executed on-site visits for successful client demonstration, updating stakeholders while prioritizing their requirements. Assessed business needs of the client and coordinated with different teams to ensure timely delivery of the project.

Gained a deeper understanding of Waterfall Methodologies and Agile Methodologies along with Agile scrum tools with the ability to breakdown customer requirements into epics, features and user stories. Learnt to build process-oriented approach for the projects by having practical experience through Software Development Life-cycle. Documented BRD, FRD, Workflow diagrams, Use cases, Wireframes and Prototype.

Utilised R programming to understand the tonality of conversations, while mining data from social media with the help of Graph Mining and K-means clustering techniques. Engaged in strategic research for company profiles, competitor intelligence, market-entry strategy across diverse industries and sectors through extraction of data from secondary data sources. Assisted in researching about how brands are perceived by their target audience by extracting data from website publications, blogs, data vendors and internal database.