ANUPAM PRAKASH

Accountable for the successful execution of intricate and extensive global programs and projects related to the transition and transformation of infrastructure services. Ensuring compliance with budgetary, temporal, and quality requirements while meeting client demands. Presenting adjustments, obstacles, risks, and backup plans to Client Steering Committees to proficiently handle project resources, schedules, and scope. Cloud transformation, leading a team of Architects and Subject Matter Experts (SMEs) to devise comprehensive cloud strategies that consider factors such as platform selection, security, organizational readiness, and financial considerations for large-scale implementation. Overseeing customer relationships and ensuring high levels of customer satisfaction. Conducting regular governance meetings with clients and internal stakeholders on a weekly, monthly, and quarterly basis. Developing budgets, managing profit and loss (P&L), and ensuring profitability. Effectively managing teams, including project managers and project coordinators. Aligning project growth with organizational objectives. Collaborating closely with the Sales team to secure new business opportunities and ensure successful delivery. Managing escalations and taking proactive measures to address issues. Driving organizational initiatives such as automation and lean methodologies. Ensuring compliance with contractual obligations by optimizing the steady-state process and facilitating a smooth transition to ongoing business-as-usual (BAU) operations.

Successfully managing projects of varying complexity throughout their entire lifecycle. Deploying digital transformation tools, such as chat engines, for global clients. Orchestrating the integration of ITSM ticketing tools (ServiceNow, JIRA, Salesforce, etc.) for various customers and stakeholders, ensuring smooth and efficient operations. Handling large-scale network and security projects both on-prem and cloud, including VPN implementation and migration, SDWAN implementation, PKI migration, and Splunk implementation, for a major healthcare client based in the US. Managed end-user hardware and technology refresh project for a major UK airline client, encompassing over 25,000 devices globally. Effectively transitioning data centre, network, security, and end-user computing infrastructure services for more than 25 clients worldwide, ensuring a seamless handover to steady-state (BAU) operations. Creating transition and transformation plans tailored to client requirements and specified timelines. Maintaining comprehensive project management office (PMO) documentation, including risk registers, change management plans, and project plans. Accelerating project delivery by adopting an agile approach, breaking down work into sprints to meet tight timelines. Managing and mitigating risks to prevent them from evolving into significant issues. Supervising a team of project managers and project coordinators to ensure smooth project execution. Facilitating effective communication across multiple project streams to ensure seamless project delivery. Developing and managing budgets, as well as overseeing the financial aspects of projects and steady-state operations. Assisting the Sales Team in finalizing project scopes and create the best possible offers. Preparing order approval packs for both projects and Steady State related activities. Coordinating the setup of IT infrastructure and systems for new projects or incoming business. Cultivating positive relationships with internal

Ensuring adherence to company-defined processes, policies, and procedures, including IT service management (ITSM) and information security (InfoSec) protocols. Taking ownership of managing and negotiating contracts with third-party vendors, based on project requirements, including service level agreements (SLAs) and support hours. Assuming responsibility for business continuity and disaster recovery at the engagement level. Managing and reporting SLAs, as well as identifying areas for improvement. Leading strategic initiatives focused on lean methodologies and automation within the project. Managing revenue and costs, while identifying opportunities for margin improvement. Handling budgeting activities for the project. Directly owning customer satisfaction from a delivery perspective. Implementing best practices in project and program delivery to maximize customer satisfaction. Managing external and internal audits and ensuring artifacts are produced along with mitigations.