Neelam Gautam
@neelam29
Program Director – Delivery at BangMetric Services Pvt. Ltd.
Noida, Uttar Pradesh, India
Neelam Gautam is a senior IT delivery and program management leader with over 20 years of experience driving large-scale technology programs across Salesforce, SaaS platforms, and enterprise IT. Currently serving as Program Director at BangMetric Services, she specializes in end-to-end delivery management, PMO setup, and portfolio governance. She has a proven track record of leading cross-functional teams of 50+ resources and improving profitability through robust metrics. She is PMP-certified with extensive experience in Agile, Scrum, and SAFe methodologies.
Experience
Program Director – Delivery
BangMetric Services Pvt. Ltd.
Own end-to-end delivery of multiple IT programs (ServiceNow, Salesforce and enterprise applications). Govern program scope, budgets, risks and dependencies. Lead cross-functional teams across planning, development, QA, deployment and transition. Implement delivery governance, cadence reviews and dashboards. Drive resource planning and capacity forecasting. Act as senior stakeholder interface for key clients.
AVP – Delivery Head (Salesforce)
CEPTES Software
Led Salesforce services delivery across Sales, Service, Marketing and Experience Clouds for global clients. Owned delivery excellence, utilisation, SLAs and KPIs. Scaled delivery operations and teams. Partnered with sales / pre-sales on solutioning, estimations and RFPs. Standardised delivery processes and templates.
Senior Project Manager – Salesforce Delivery
CEPTES Software
Managed multiple Salesforce implementation, integration and AppExchange product programs. Led Agile / Scrum delivery with cross-functional teams. Ensured compliance with Salesforce security, integration and quality standards.
Managing Director
Anting Villa Hotel & The Oro Homes
Led end-to-end operations, IT systems and strategic initiatives for hospitality and real-estate businesses. Managed P&L, vendors, marketing and customer experience.
Test Manager
IBM India Ltd.
Managed large QA and testing engagements for global telecom, banking and FMCG clients. Led distributed testing teams and defined test strategies. Acted as primary client interface for test delivery.
Quality Specialist
CornerStone OnDemand
Worked on SaaS-based talent management platform with engineering and validation teams. Defined and implemented comprehensive test plans. Managed quality review audits and promoted best-practice quality processes.
Senior Consultant – QA
Saksoft Limited
Designed and executed test suites for ABN AMRO and DBS Bank projects. Led test case creation and execution. Provided timelines, detailed status and risk assessments.
Team Lead – QA
Contata Solutions
Streamlined ETL processes for a web-based IP management solution for law firms. Prepared test plans, data and traceability matrices.
Programmer Analyst
Crossword Software Pvt. Ltd.
Developed and supported enterprise software solutions for global clients across the SDLC.
Software Engineer
Reliant MicroSystems Ltd.
Developed and implemented software solutions for the education sector.
Education
Banasthali Vidyapith University
Master of Computer Science
Computer Science
Banasthali Vidyapith University
Bachelor of Science
Mathematics & Computer Science
Licenses & Certifications
PMP – Project Management Professional
Project Management Institute
Certified Scrum Master (CSM)
Scrum Alliance
SAFe Agilist
Scaled Agile
Salesforce Certified Administrator
Salesforce
Salesforce Certified Business Analyst
Salesforce