Muskan Agrawal

Successfully handled 6–7 concurrent projects, balancing priorities and ensuring quality delivery across all engagements. Streamlined Zoho admin operations in collaboration with the HR team, enhancing workflow efficiency. Acted as the primary account manager for a leading healthcare client, overseeing the development and delivery of application features and kiosk modules. Secured multiple upsells through well-planned change requests and resource scaling, increasing project value by up to 10%. Led the end-to-end execution of an insurance tech project modeled after PolicyBazaar, from planning to launch. Acquired and led a fixed-budget, year-long project from a repeat client, driving long-term revenue and reinforcing client loyalty. Managed 3+ fintech project initiatives, ensuring timely execution and alignment with client and business goals. Directed internal Copilot Studio demo projects, showcasing platform capabilities to support business development and internal innovation. Managed a cross-functional team of approximately 30 members across diverse project streams.

Monitor project progress with milestone-based management, meeting deadlines and optimizing time efficiency. Prioritize quality deliverables and ensure customer satisfaction. Continuously optimize processes for enhanced efficiency. Lead a diverse team to achieve common goals. Overseeing Verizon Telecom Project, coordinating site activation calls, validating router serial numbers, and providing project updates.

Successfully delivered 9 out of 10 projects to date and upsold 3 existing accounts for the next phase of engagement. Managed diverse projects as an Associate Project Manager, ensuring timely delivery with high quality. Implemented Scrum framework in project management processes. Engaged in up-selling and client retention efforts. Coordinated cross-functional teams, managed stakeholder expectations, and aligned projects with organizational goals. Gathered client requirements and facilitated documentation processes such as SRS, feature listing, mind map and flow chart creation, and Roadmap planning. Additionally, closely collaborated with clients to identify project gaps and enhance business outcomes. Proficient in project management tools like JIRA, Teamwork, Trello, and Asana, with experience in implementing Scrum Framework to boost team productivity.

Achieved successful delivery of 5 out of 5 assigned projects across diverse domains including Ed-Tech, Travel, and Fitness. Gathered and analyzed client requirements, ensuring a well-defined and value-driven scope. Identified gaps in client projects and contributed to their business growth. Supported Project Manager in enhancing client relationships through innovative project ideas. Managed ticket assignments, backlog maintenance, and escalated issues to senior management when necessary.