Muskan Shaikh

Customer-centric and detail-oriented professional with experience as an agent in the Openreach BT process at Wipro. Proven track record of efficiently handling customer inquiries, processing service orders, and scheduling appointments to ensure smooth telecommunications service delivery. Interacted with customers to address inquiries, process service orders, and resolve issues related to Openreach BT services. Managed order processing, ensuring accurate capture and entry of customer details to initiate service provisioning or maintenance activities. Coordinated with Openreach engineers and customers to schedule appointments for service installations, repairs, or maintenance visits within agreed-upon timelines. Provided regular updates to customers on the status of service orders, appointment confirmations, and any schedule changes. Identified and escalated unresolved issues or concerns to the appropriate department for further assistance and resolution. Maintained accurate records of customer interactions, service orders, appointments, and documentation in the system for future reference.

Designed and developed a professional website for a labeeb business services company based in Dubai over a period of 6 months. Collaborated with stakeholders to understand business requirements and translate them into website features and functionalities. Played a key role in promoting the website through digital marketing channels such as social media, email marketing, and online advertising. Implemented SEO best practices to optimise website content and improve search engine visibility, resulting in increased organic traffic.

Completed a 6-month internship focused on artificial intelligence (AI), gaining practical experience in data analysis, machine learning, and natural language processing (NLP) techniques. Worked on projects involving data preprocessing, feature engineering, model development, and evaluation using Python, TensorFlow, and scikit-learn. Applied machine learning algorithms such as regression, classification, and clustering to analyze large datasets and extract meaningful insights. Implemented NLP techniques for text analysis, sentiment analysis, and language modeling, contributing to the development of AI-driven solutions. Collaborated with cross-functional teams to understand business requirements, identify opportunities for AI integration, and deliver solutions aligned with organizational goals. Contributed to ongoing research and development efforts, staying updated on emerging trends and technologies in data science and AI to drive innovation and continuous improvement.