Mohit Mahesh Lokhande
@mohitmaheshlokhande
Project Manager at Trantor Software
Pune, India
Mohit Mahesh Lokhande is a seasoned Project Manager and Service Delivery leader with extensive experience in the Software Development Life Cycle, operations, and customer experience management. He has a strong background in leading large-scale transitions, implementing automation tools, and managing cross-functional teams across the telecommunications and fintech sectors. Mohit is a certified PMP, Scrum Master, and Prince2 Agile professional with a track record of improving profit margins and operational efficiency.
Experience
Project Manager/Lead
Trantor Software
Responsible for E2E Software development project delivery. Guide and coach the Scrum Team to deliver high quality products and services. Facilitate all scrum events: Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective. Identify and remove impediments impacting release. Coordinate UAT testing and production release preparation.
Sr. Manager Service Delivery
Tata Communications Transformations Services Limited
Project Lead for Centralized Delivery Center. Heading PAN India CDC team with a total team strength of 80 people. Managed Order Entry, Order Translation, Last mile & Provisioning- Testing of products like ILL, MPLS, NPLS & DLC. Successfully migrated setup from 22 cities to Pune.
Relationship Manger Service Delivery
IDEA Cellular Ltd.
Indirect Sales & CLCM Operations Head for West HUB. Responsible for outbound calling sales, welcome calling, first bill explanation, dispute resolution, and retentions.
Operations Head – Contact Center & Back office
Andromeda BPO
Managed Prepaid inbound, outbound and Backoffice setup for MH & Mumbai circle. Successfully migrated the Mumbai circle inbound call center to Pune and ramped up seats from 245 to 550.
Asst Manager
Reliance infocomm Ltd
After Sales Support Head. Backend Support for MACD & R-connect, incharge for outbound operations. Headed the Mission Recovery Project for payment defaulters.
Quality Assurance & Training / Shift Incharge
Idea Cellular Ltd
Inbound call center shift incharge and back office executive.
Customer Experience Head – Enterprise Business
Tata Communications Transformations Services Limited
Heading two hubs with a total team strength of 180 people. Responsible for technical requests, maintaining SLA, dispute resolution, and client management. Managed Technical Desk in Pune and Incident Management in Noida.
Education
Assam Downtown University
Master in Business Administration (MBA)
Marketing
Periyar University
Bachelor in Science
Physics
CDAC, Pune
Diploma in Computer Application
6 months course
Licenses & Certifications
ITIL certified – foundation
AXELOS
Prince2 Agile foundation
AXELOS
PMP Certified
PMI
Certified Scrum Master
Basic of Jira
Online