YBYogita Bhosale
@user.2598779
Project Coordinator at firstcry.com
Pune, India
Experienced IT professional with over 8 years of experience in Project Management, Project Coordination, production support, application support, client support, and product management. Skilled in managing various customer-facing projects and programs across E-Commerce, Financial Services, Payments, Insurance, and Education domains.
Experience
Project Coordinator
firstcry.com
Skillfully managing various customer-facing projects and programs. Experience in achieving tangible results and cross-team collaboration. Experience in E-Commerce, Financial Service, Payments, Insurance and Education Domain. Extensive experience in delivering customer-facing projects like Intranet, website, customer portal, digital transformation and ecommerce website. Managing cross-functional teams and partner teams.
Technical Support Engineer
Firstcry.com
Troubleshooting of Android/iOS apps. Performing Regression testing for Android & iOS app testing. Making incident reports related to specific version and device details. Handling technical tickets/queries related to Desktop Site/App Site/Msite. Experience in Testing of Payment Gateways and UPI payment technology. Functional Testing, Regression Testing, & Cross Browser Testing. Expert in Excel (VLOOKUP, pivots, formulas, charts).
Technical Support Officer
PurpleRadiance Technologies Private Ltd.
Troubleshooting of CDR Analysis Software. Handling technical incidents related to CDR, CellTrack Application and SDR Application. Clients: Leading Law Enforcement, Defence and National Security Organizations. Remote access using TeamViewer/Anydesk to solve problems.
QA Grade I
CREST (Part of Springer Nature)
Troubleshooting of Software. Solving coding problems using HTML5, CSS3, XML. Final department of Quality Check sending Packages to vendor server. Converting PDF Documents into XML Files per client requirements.
Education
Pune University
MS/M.Sc
Science
Pune University
B.Sc