Mohammad Ansari

To ensure the expansion of the overall network by preventing the churn loss from month opening stock and higher win backs from CWB (30-90 Days sold-out) buckets. Drive actions and initiatives to win back the properties which go on sold-out, by speaking with the owner and resolving the owner’s recon issues. Ensuring that both the supply teams (12 people) get the appropriate solution to the business level issues they face at the property level and the backend sales team gets the appropriate data for pitching a new business plan (cross-selling of new products). To ensure Walk-in URNs/occupancy is an important lever to drive revenue and partner’s performance as per the walk-in target policy. To ensure OYO Business recovery collection (realized amount) from properties tagged. To Ensure quality standards to promote repeat business and completion of audits triggered to their respective properties to maintain quality standards to improve a great customer experience at each tagged property. Manage daily operations of various SMART hotels and ensure adherence to all OYO Operational Procedures and Guidelines. Managing assigned portfolio of owners of the hub and preventing churn by solving partner issues proactively. Analyze, diagnose, debug and solve complex issues pertaining to revenue management and reconciliation(P&L) of around OYO properties portfolio assigned. Analyse and evaluate the performance of the assigned portfolio against a set of standards/ operations metrics. Work and coordinate with central teams to drive various initiatives across the portfolio. Calculating profit shares between hotel partners and OYO as per SOP and contract.

Identifying and finalizing new properties in the market, and maintaining relationships with all stakeholders to run these properties profitably. Responsible for end-to-end business development of the assigned area; including planning and building short-term and long-term supply. Cross-functional approach through coordination with multiple teams in inter and Intra geographies. Creating a balance in inventory growth and demand to ensure optimization. Proposes potential business deals by contacting potential partners; discovering and exploring further new business opportunities. Work on getting OYO’s share of earnings via collections (Business Recovery Amount) from Business partners. Maintaining a daily average of live inventory (tagged Properties) and maximizing the live inventory to the portfolio from the churn bucket. Aligning partners over the quality standard Transformation of the property to promote the OYO’s Policy to ensure fewer escalations and a great customer experience.

Take necessary actions for inventory control and ensure constant SRNs availability across the assigned portfolio. Drive actions and initiatives to win-back properties which have gone in sold-out, by speaking with the owner and resolving owner issues. Ensure revpar at the property by solving for perfect SMART inputs through owner alignment and internal coordination e.g., No restrictions –UMC/LID, prepaid, floors, presence of OTA handles, low 3C etc. Meet with owners to solve for complex owner issues / painful owners and resolve any escalations. Work and coordinate with central teams to drive various initiatives across the portfolio. Take initiatives for driving cost reduction and optimization of toiletries. Implement and lead new initiatives at property to maintain great guest experience.

Reaching out to potential customers and increasing onboarding of the new Clients. Connecting with businesses over the phone, e-mail, and initiate the sales process. Ensure required reports and data updates. Understand and adapt to Cogoport’s ongoing product and technology. Develop sales strategy to achieve sales goals. Identify accounts to be targeted. Establishing a relationship and maintaining the Key Accounts of the onboarded Clients.

As a captain of OYO, responsible for managing 8-10 properties. Inventory Management- managing a large number of OYO rooms and resources. Managing shifting of bookings with a minimum differential amount by providing the same experience at the new properties. Ensure a Great Customer Experience by organizing or by arranging some Guest Engagement Activities. Minimization of Customer Escalations. Coordinating with concerned Central Teams through e-mails and calls for the smooth running of operations at properties.

As a captain of OYO, responsible for managing 6-8 properties. Inventory Management- managing a large number of OYO rooms and resources. Checking availability on a daily basis and Taking follow-ups for the feedback and any Escalations of the Guests and resolve their issues on that basis through Hotels Staff. Audit properties to check for revenue inclusion of both OYO and hotel bookings. Ensure a great customer experience and minimize customer escalations.