LSLincoln Sogarwal
@lincolnsogarwal
Customer Service Manager
Rajasthan, Bharatpur, India
Lincoln Sogarwal is a talented manager with expertise in leadership, planning, and organizational skills. He excels at managing multiple stakeholders and customers across various levels, possessing excellent communication and interpersonal skills. He is skilled in training, mentoring, and equipping employees to independently handle daily functions while driving results.
Experience
Customer Onboarding Manager / Customer Success Manager
Classplus Bunch Microtechnologies Private Limited
Complete ownership of smooth onboarding of the customers. Responsible for training for the product across all its dimensions and functions to new customers. Responsible for solving technical problems, minimizing roadblocks. Extremely strong in relationship building/management with clients as well as internal stakeholders (Sales, Customer Success, Product, Engineering, Marketplace and Support). Mentored a new resources including their Productivity and Refresher Trainings. Follow grow model to help team to achieve their targets.
Assistance Manager Customer Care
Teleperformance India
Worked for world's largest e-commerce platform Amazon for providing customer service to the clients of North America, Mexico and Canada. Lead a team of 50 resources including their Productivity, Schedule, Attrition and Refresher Trainings. Conducted process Knowledge Tests to check whether the right practices are being followed. Calibration calls with Management to streamline the process, prepared SOP’s to be followed. People management on basis of Maslow's hierarchy of needs.
Education
Government Engineering College Bharatpur Rajasthan (RTU)
BTECH
Mechanical engineering
Licenses & Certifications
DRDO Certification
DRDO