KRITI RAJ

Skilled in utilizing the government portal GEM to handle resource and product requirements efficiently, including processing received bids. Extensive involvement in the bidding and tender filing processes, demonstrating a strong understanding of the procedures and requirements. Collaborated closely with the bidding and tendering procedures, ensuring accurate and timely submissions for various projects and opportunities.

As a member of the CDC, I take full ownership of customers’ reviews and requirements, assisting them in various ways, including understanding their queries and addressing their needs. I provide comprehensive support to customers, ranging from facilitating product returns or exchanges to coordinating appointments with doctors or trainers. By offering a one-stop solution for customers, I ensure that their needs are met efficiently and effectively.

Proficient in customer handling and acquiring new customers, demonstrating excellent communication skills and effectively presenting organization’s products and services. Successfully manage NTB (New to the Bank) customers with utmost professionalism, taking ownership in understanding their concerns and requirements. Additionally, skillfully cross-sell products to help them build a robust portfolio. Experienced in working closely with CRM, Genesys, and other internal tools.