Kirti Chaurasia

Trained and coached new sales hires and designers. Supervising a team of 11 members, overseeing day-to-day operations to ensure goals were achieved efficiently and effectively. Managing Salesforce and productivity tools efficiently (i.e., Updating each opportunity record, setting follow ups, obtaining references, etc.). Collaborate with sales teams, account managers and the marketing team to ensure targeted goals success through optimizing processes. Ensure all company policies and procedures are adhered to at the new offices to promote a healthy work environment for all employees. Identified process improvement opportunities to drive operational efficiencies as needed. Supported senior management in strategic analysis of the market and to position the business for growth potential.

Ranked #1 on a 20-person sales team for most of the work tenure. Generated revenue via various campaigns to surpass monthly sales targets by 25-50% consistently. Received ‘Salesperson of the Quarter’ award in all British Columbia region. Provided feedback and solutions to Sales Manager to help improve team performance. Resolved escalated sales related customer service issues skillfully. Operated and thrived within a fast-paced sales environment using multiple systems including but not limited to internal CRMs, Salesforce, etc. Acted with the highest level of integrity and professionalism in each customer interaction.

Exceeded sales goals by at least 20% on a regular basis. Managed a team of 15 people. Supported customers by offering advice, recommending tools, and upselling additional products. Built rapport with customers to recommend new items and encourage customers to make regular visits and purchases. Recommended new merchandise display options, which led to 20% increase in sales after implementation. Monitored slow-selling merchandise and made sure top sellers were on display in prominent areas.

Awarded ‘Employee of the Month' for outstanding customer service. Received 11 ‘Star Employee' awards in 8 months from customers and senior staff, which was a record. Managed and supervised a team of 8 designers which included both design and sales. Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills. Resolved various customer issues and complaints. Developed monthly and daily production output plans to deliver on customer service and financial metrics. Maintained extensive knowledge of company products to recommend items aligned with customer “needs”. Applied highly effective sales skills while properly engaging and presenting solutions to customers.

Identified clients' needs and developed suitable strategies to successfully achieve monthly targets. Company is India’s largest manufacturers, working with the company was an achievement itself. Surpassed monthly sales targets numerous times. Trained and helped new members of the team to achieve their sales targets. Maintained great rapport with all customers and clients. Resolved various issues the clients had, always prioritizing their satisfaction.

Co-handled designs, sales, and operations of Pune branch. Hired, trained, and motivated sales professionals. Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals. Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings. Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients.

Presented, discussed, and negotiated sales contracts with Business owners, Sales and Marketing heads of various Schools, Colleges, and Large-scale corporate industries. Recognized by seniors for consistent target achievements and good work ethics. Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit. Investigated and addressed business development challenges to proactively mitigate problems. Collaborated with sales and marketing departments to support business objectives and client acquisition.