Jagdish Chouhan

Managed second line support for Cherwell IT Service Management, handling Service Request, Incident, and Change management processes. Developed blueprints, managed UAT signoff, and oversaw deployment. Previously served as Project Manager Scrum Master for Oracle EBS Financials R12 implementation, utilizing Agile Scrum framework for planning, configuration, and data migration. Also managed merger and exit projects, and handled Oracle General Ledger and Accounts Payables setup.

Responsible for logging and resolving calls and emails within defined SLAs using the vQSM portal. Performed system administration tasks, including creating and amending user profiles, and utilized Data Loader for uploading large numbers of responsibilities.

Managed various financial and administrative tasks, including liaising with financial institutions and maintaining computerized accounting using Tally 5.4. Responsible for daily bookkeeping and voucher entries.

Handled day-to-day accounting, bank transactions, and prepared various financial reports. Responsible for preparing monthly salary/wages sheets and coordinating with banks.