HARISH LAKHERA
@harishlakhera
Lead Application Support Engineer at CVENT
New Delhi
Harish Lakhera is a Lead Application Support Engineer with over 8 years of experience in Production Support, specializing in Level 2 and 3 support. His expertise includes troubleshooting, log analysis, database administration (Oracle SQL, MSSQL, Maria DB), and production deployments. He is proficient in AWS, Linux/UNIX, and tools like Splunk and Datadog, and has experience leading US and EMEA support teams while driving service improvement initiatives.
Experience
Lead Application Support Engineer
CVENT
Lead a team of 6-8 application support engineers. Responsible for day-to-day operations, high-priority incident resolution, RCA, and acting as an escalation point. Monitor, identify impact, and troubleshoot technical issues, liaising with Developers, Testers, DBAs, and Business Analysts. Improve application support processes and establish performance metrics.
Associate Professional Application Delivery
DXC Technology
Provided Level 2 and 3 technical support, maintenance, and functional testing for live applications. Responsibilities included incident and defect management, configuration change procedures, and production deployments. Performed deep dive troubleshooting, optimizing queries, and providing on-call support.
Lead Software Support Engineer
R Systems International
Provided Level 2 and 3 technical support across PROD/DEV and TEST environments for applications on Windows and Linux. Handled P1, P2, and P3 issues and on-call support across APAC, EMEA, and US regions. Focused on data analysis, proposing workarounds, and coordinating permanent fixes with development teams.
Education
Uttarakhand Technical University
B.Tech.
ECE
Jawahar Navodaya Vidyalaya
12th
CBSE Board
Jawahar Navodaya Vidyalaya
10th
CBSE Board