Evangelin D.C

Involved in recruiting, on boarding process and resource allocation activity. Developed and utilized standard templates to accurately and concisely write requirements specifications. Collaborated with business users and subject-matter experts to establish technical vision and analysis for business usability and performance requirements. Collected and analyzed information from multiple sources for company financial performance, customer insights, and industry trends. Used external industry data to identify business trends, risks, and opportunities. Leveraged information from industry reports, public databases, and other sources to understand and evaluate trends. Mined available company and competitor data to fully understand current market landscape and direct development of strategic solutions. Designed technical documentation to guide development of new intelligence-gathering and reporting solutions. Organized research, analyzed results, and prepared concise presentations for delivery to senior executives.

Proficient in requirements gathering, documenting user stories, performing user acceptance testing and stakeholder management. Ability to create analysis of business needs, documentation of functional requirements and workflows. Writing user-stories and facilitating story grooming/refinement sessions to ensure users-stories meet the Definition of Ready. Participating and /or facilitating the daily Scrums, Sprint Planning Meetings, Release Planning, Sprint Reviews and Retrospectives. Collaborating with the QA team on QA test plan reviews and provide support to QA with story requirements / acceptance criteria clarifications and UX testing. Performing End to End Business Acceptance Testing in Acceptance Region and ensure the traceability of test cases to the story acceptance criteria. Experience in acting as proxy Product Owner and Scrum master.

Tracking drugs coverage of the Health Insurance companies and creating presentation and excel reports. Keeping track of newly introduced drugs and to maintain the database for the same, covering a vast therapeutic area. Competitor analysis and profiling pharmaceutical companies in terms of their development focus, history, ownership, products, shareholders pattern, technology, mergers/ acquisitions/partnerships, and patent. Collaborated with business stakeholders and internal teams to support data mining, cleansing and visualizations. Analysed and evaluated qualitative and quantitative data, presenting findings in detailed reports. Conducted research to establish fact-based reasoning for market reports and consultancy projects.

Part of email marketing team, research on identifying key leads in the procurement department. Data assembly and report generation on available leads in the form of Excel dashboards. Empowered marketing team to deliver best-in-class creative campaign development and brand engagement. Sourced, optimized and uploaded new content and images. Researched market trends and emerging industry innovations to bring fresh ideas to new campaigns.

Worked on internet research projects for clients globally, building company list (as per requirements), extracting contacts for the given list from various resources available on the internet and segmenting the researched data. Worked on Financial Research, where the task involved understanding and analyzing different business triggers, like Management Change, Mergers, Acquisitions, IPOs, Venture Funding and so on. Searching executive details from databases like; Hoovers, Spoke, LinkedIn, Xing, OneSource, Zoominfo and Jigsaw. Collected data on consumers, market place and competitors, consolidating information into actionable items, reports and presentations. Created SWOT analysis to evaluate and determine next steps in building a more profitable business.

Provide resolution via telephone/email/chat for customer's end users regarding ISP related issue such as broadband, PSTN (Public switched telephone network) troubleshooting. Basic troubleshooting with the router Configuration and using diagnostic tools to troubleshoot problems associated with network connectivity. Followed up customer calls where necessary, giving additional information to help resolve problems. Worked closely with customer service manager to communicate matters affecting service levels and customer requirements.