DIVIT SAHAI

Controlling of RSMs/ASMs Movement & tasks to be undertaken at stores; Preparation & updating the Movement Board on daily basis and highlighting the stores that have not been visited since a secified time period; Collating of Beat Plans of all field executives of each month to ensure no store is left unattended; Monitoring of all reports viewed by each RSM/ASM before palnning to visit a particular store and devising a strategy to increase the performance of that store; Reviewing the Daily Activity Reports & Working Programs for all RSMs/ASMs to justify the store visits undertaken on a particular day; Continous monitoring of RSMs/ASMs Check-In/Out; Approval of RSMs/ASMs Traveling Expenses based on the Activity Reports submitted by them; Circulation of all important communication; Tracking of all the instructions passed on by CEO-Retail or other departments to the field executives to ensure completion; Drafting of MOMs of all the RSMs/ASMs and other departmental meetings to ensure proper follow up of tasks assigned; Communique' sent to all regarding opening of new stores; Recapitulating of all the tasks doen and putting them onto a presentation for the weekly Board review meetings; Ensure all the department wise SOPs are updated with latest version onto a common SOP portal that can be accessed by all; Constant review of the performance of the new managers by discussing their current performance and sharing of ideas with them on how to increase their stores' business; Collecting the Sale Projections for the upcoming month from all RSMs; Reviewing of all departmental challenges faced by field executives with CEO-Retail and providing speedy solutions; Preparing and arranging of all miscellaneous reports from other departments as required by CEO-Retails for his review; Highlight any red flags to CEO-Retail for his timely actions and decision-making; Keep in touch with Franchisee owners and providing resolutions to their day-to-day operational issues; Follow up on sale in t

Impart trainings to Store Managers to increase their business skills; Conduct meetings with ASM and RSM to understand the growing business and discussing updates and ways to increase sales for their respective teams; Designing training materials for the new joinees; Motivate the sales staff through different ideas or techniques to maximize sales; Increase sales by increasing the Customer Relationship Management database; Provide different ways to increase the Multiple Transaction bills; Reduce the number of associates with Zero Sales Report or less than 1 lac sale in a month; Follow up on the new joinees based on the Training Schedule provided to RSMs/ASMs; Review the new joinees'/old sales staff's performance periodically; Provide new ideas to encourage the sales staff to generate maximum sales; Effectively implement these ideas so that it helps the sales staff to generate more business; Educate the sales staff to follow the Attendance Management policy; Provide training to all sales staff who have achieved business less than last year and increase the sale %; Generate healthy environment for all sales staff to effectively run their stores; Coordinate with all the departments to understand where they face issues with sales staff and provide necessary training to them; Prepare different MIS reports for the management to show the increase in different aspects through training which will help in generating profits; Any other task or projects assigned by the management from time to time; Visit the stores periodically to interact with the staff or customers.

Handling Attrition rate for the company; Handling people issues and providing the satisfactory resolutions as per the company norms; Reporting to the Managing Director of the company; Discussing various plans with MD in order to have a mutual decision for the betterment of employees; Maintaining Grievance tracker and Early Warning System (EWS); Collating grievance cases for the company and preparing dashboards for monthly meetings; Conducting R&R in order to motivate the employees.

Handled a team of 17 Team Administrators; Responsible for handling all the issues and escalations for the team; Handling the leave roster for the team; Involved in multiple projects such as updation of Director's Directory for all the locations across the globe; Quality auditing for the team; Sharing feedback with the team members and advising any action plan required; Conducting root cause analysis for any escalation that might come up; Updation of all the Distribution Lists for the Management Consulting Line of Business; Allocating equal workload to team members and ensuring it meets the client expectations.

Handled a team of 10 Senior Executives; Responsible for monthly R&R for the team; Addressing payroll queries for UK Vertex employees; Quality checks for the team members; Updating employee records with Bonus, Commission, and Salary changes data; Maintained different spreadsheets involving tasks completed by each team member; Accountable for updating overtime and sickness records for employees; Liaising with Finance and Payroll departments for different payroll issues; Responsible for changing employees' personal details on system e.g. address, bank details, etc; Responsible for calculation of redundancy quotes and schedules for the UK Vertex employees based on their Terms and Conditions; Preparing pay review letters and arranging for them to be sent over to the employees; Have handled the complete pay date change project for UK Vertex employees; Have been collating Grievance cases for Vertex global and preparing a power point presentation for the monthly Chief Operating Team (COT) meetings; Handled the Rebalancing Project as part of HR Transformation for Vertex UK employees.

Responsible for the complete Onboarding for all the new joinees; Responsible for conducting the new joinees HR session during the New Hire Orientation; Manually checking all the employee files for the mandatory documents; Responsible for generating the Oracle Human Resource (OHR) IDs for the new joinees; Responsible for processing of the payroll for the new joinees; Maintain the Final Onboarding Tracker that included all the details of the new joinees joining the organization in that current week; Resolving any queries that the new joinees have during the initial stages of their joining; Handing over the new joinees data / files to the Business HR; Responsible for the onboarding of senior employees joining the organization which included the onboarding of any AVP and above joinings.

Handling the entire restaurant service for the dinner; Was a part of the opening team of the hotel; Responsible for 5 service stations consisting of 50 guests; Responsible for handling the food service of 10 stewards; Ensuring the order is taken correctly and the food is served on time and at the right temperature; Responsible for training the stewards regarding the menu and the ingredients used in each and every dish on the menu; Ensure a detailed briefing is held at the start of the shift to discuss any new updates like availability or non-availability of any dish on the menu, updating the stewards regarding the reservations, any VVIP customers expected, etc.