Narendra Singh

• Led end-to-end delivery of a $1.5M fixed-price enterprise Healthcare Payer transformation and data analytics program, managing 40+ cross-functional resources in a hybrid delivery model. • Managed end-to-end delivery P&L, governance, and client engagement, ensuring predictable revenue realization, margin protection, and high client satisfaction. • Improved engineering productivity, release predictability, and time-to-market by 15%, and increased capacity utilization by 20%, enabling faster feature rollout and stronger business value realization. • Established robust delivery governance frameworks (OKRs, KPIs, RAID, executive dashboards) providing real-time visibility into delivery health, financials, risks, and business outcomes. • Partnered with product, architecture, and business stakeholders to align delivery roadmaps with client business goals, regulatory priorities, and revenue objectives. • Led Agile transformation and scaled execution across large engineering teams, strengthening release predictability, stakeholder confidence, and program throughput. • Defined quality engineering and automation strategy, reducing post-release defects by 10% and improving platform stability and customer experience. • Strengthened client trust and expanded delivery footprint by consistently meeting milestones and demonstrating measurable business and operational outcomes. • Enabled data-driven decision-making through executive dashboards linking delivery metrics to release value, ROI, cost control, and client business impact.

• Played a key role in establishing and scaling a 300+ FTE Insurance Digital Engineering Delivery Lab, driving delivery governance, portfolio execution, and client expansion. • Contributed to account growth from $1.1M to $3.5M through consistent delivery excellence, stakeholder trust, and expansion of modernization and support scope. • Led multi-LOB insurance platform modernization across Policy, Claims, Rating, and Forms systems for US P&C carriers, ensuring alignment with business and regulatory requirements. • Owned end-to-end program/project delivery and governance including planning, execution, risk management, and milestone tracking for core insurance transformation initiatives. • Delivered enterprise solutions for leading P&C insurers carriers (Scottsdale, Travelers, Everest, Tokio Marine, Chesapeake), ensuring regulatory compliance, audit readiness, and data security adherence. • Implemented automation-driven QA and Software Quality Management (SQM) strategy, reducing defect density to 0.03 per person/day and improving platform stability and release quality. • Strengthened Agile and SAFe delivery maturity across distributed teams, enabling predictable releases through structured sprint governance, dependency management, and continuous improvement. • Established robust program governance and executive reporting by tracking OKRs, KPIs, milestones, risks, and dependencies across multi-LOB insurance initiatives. • Built strong relationships with client executives, product owners, and customer success teams, translating business priorities into actionable delivery roadmaps and value-driven outcomes. • Led RAID, compliance, and dependency management across project, ensuring on-time, within-budget delivery with high stakeholder transparency. • Elevated delivery ownership from execution to business outcome realization, tracking ROI, cost efficiency, and release value to improve executive visibility and strengthen long-term partnerships.

• Led 15-member team delivering enterprise applications on EdTech. • Developed various functionalities using Java programming language & Microservices using Spring Boot, AngularJS, Jenkins, and other development tools. • Provided ongoing technical mentoring and architectural guidance, contributing to a 20% reduction in post-release defects and enhanced delivery quality. • Supported pre-sales, estimations, and solutioning for new deals.

• Delivered enterprise airline applications using Java/J2EE stack. • Served as a Technical Analyst on complex Airline systems within the Travel & e-Commerce domains, delivering scalable, high-performance solutions using Java/J2EE, Spring, RESTful Services, Hibernate, jQuery, and PHP frameworks. • Led module-level design and implementation, API integrations, ensuring alignment with architectural standards and business requirements across Linux and Windows environments, using MySQL and Oracle databases. • Collaborated with cross-functional teams, including QA, DevOps, and Product Management to implement features and enhancements, with real-time integration to Oracle ECM for enterprise content handling. • Drove process improvement through CI pipelines and SCM best practices, improving build stability and deployment frequency.

• Developed web-based properties migration tool from desktop to mobile themes. • Build Restful Service Using Restlet-API. • Involved in web tier using Spring 3.2, JSP, jQuery Mobile. • Led and mentor team on technical aspects to meet release dead line efficiently. • Client communication for further upcoming enhancements/issues or bugs within project, estimated task frequency.

Roles: Worked as Lead Developer → Senior Engineer → Software Engineer Technologies: Java/j2ee, Microservices, UX/UI, Agile, PHP, HTML, JavaScripts Domain: Travel & Hospitality, ERP/CRM development, Payment API integration, Finance, HRMS, EdTech