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Chris Wilden

@chriswilden

Experienced account manager

Mangalore

AdobeAnnamalai University

Experienced account manager with a proven track record in Client Relationship Management, Sales, and Negotiation. Proficient in Strategic Account Planning, optimizing revenue growth, and adept at Cross-Selling and Upselling. He has strong team leadership experience and a proven ability to cultivate strong client relationships and boost profitability through strategic planning and sales acumen.

Experience

Customer Success Account Manager

Adobe

Maintained and nurtured strong client relationships, resulting in a client satisfaction rate of over 95%. Drove a 15% increase in sales through strategic upselling and cross-selling initiatives. Developed and executed tailored account plans, leading to a 20% increase in account value. Successfully negotiated contracts, resulting in improved profitability and client satisfaction.

Senior Associate

Razorpay

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Played a key role in implementing payment system enhancements, reducing processing time by 62%. Collaborated with product teams to enhance existing financial products, incorporating user feedback to drive product enhancements and improve customer satisfaction.

Business Development Manager

GyanSys Infotech

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Led a high-performing team of business development professionals and provided coaching, mentorship, and motivation. Developed and executed comprehensive business development strategies and conducted market research to identify emerging opportunities. Personally secured key client accounts, contributing to an increase in the client portfolio.

Sr Learning Consultant

Great Learning Pvt. Ltd

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Consistently achieved or exceeded monthly sales targets. Provided revenue of 46 lac without any returns on the product sold. Proficient in utilizing CRM software and leveraged data analysis and customer insights to tailor sales strategies.

Business Development Associate

Byju's Think & Learn Pvt. Ltd

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Worked with management and marketing team to forecast the sales for the upcoming month, generating Rs.24,00,000/- within seven months. Provided extensive and interactive sessions for 160+ sessions with parents and children.

Marketing Executive (B2B), key Account Manager

Glitz Entertainment

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Planning of Preproduction and post-production of the event and maintaining relationships with media vendors and publishers to ensure collaboration in promotional activities.

Education

Annamalai University

B.Sc

Visual Communication

Jan 2019

A Visual Communication course that explores the art of conveying ideas and information through images, graphics, and design. Secured 2nd in the National poster designing competition conducted at St. Aloysius College.

Manipal Institute of computer education

Programming Language

Jan 2016

Skills

Client Relationship Management
Sales and Negotiation
Strategic Account Planning
Cross-Selling and Upselling
Team Leadership
Data Analysis
CRM software
Payment Solutions Expertise
Business Development
Marketing Execution