Chaitanya Dandekar

Responsible for the Program Management for different projects across the organization specifically into Product Support, UI/UX, Technical Writing. Responsible for Project kick-off, planning, management and delivery as per Statement of Works. Experience with Agile Project Management approach to align with continuously changing requirements. Leading and coaching team of 14 people which includes product support / business analysts / UI/UX developers / Technical writers. Monitoring KPIs for RAG status of the projects from time to time. Setting clear expectations with client stakeholders on the change requests by mentioning the ETAs for each requirements. Defining clear scope for each JIRA requests & it’s goals by mentioning the ETAs for each milestones in a requirement in JIRA/Smartsheet. Generating and maintaining KPIs for Project Performance and Team Performance. Experience with Power BI dashboards and reporting.

Working as team lead/project manager for NAVLIN Software application and offering product support/business analysts for multiple pharmaceutical clients. Responsible for Project kick-off, planning, management and delivery as per Statement of Works. Experience with Agile Project Management approach to align with continuously changing requirements. Leading and coaching team of 21 product support / business analysts and developers. Dealing with cross functional teams / internal stakeholders to get the things prioritized and delivered. Conducting daily scrum meetings with team through JIRA to assign the tickets in correct Sprint & managing sprint backlog tickets as well. Keeping the team engaged with daily/weekly 1:1 discussion on their ongoing issues around system and to help the team clarifying their queries / showstoppers. Monitoring KPIs for RAG status of the projects from time to time. Setting clear expectations with client stakeholders on the change requests by mentioning the ETAs for each requirements. Defining clear scope for each JIRA requests & it’s goals by mentioning the ETAs for each milestones in a requirement in JIRA/Smartsheet. Generating and maintaining KPIs for Project Performance and Team Performance. Experience with Power BI dashboards and reporting. Resource allocation and capacity planning for the product support analysts within the team to provide timely support to multiple pharmaceutical clients at the same time. Helping the business analysts in early stages of new implementation regarding data setup and system configurations and mentoring team of 16 product support / business analysts. Participating in QBR ( Quarterly Business Review ) meetings with client stakeholders to gain the insights about overall client health and providing the information about ongoing support activities. Addressing the customer issues around the application as per the defined SLA guidelines and providing ETA( Expected Time of Arrival ) to customers on time and providing

Worked for PLM support for NX Teamcenter Integration for automotive clients. Having work experience in customer success/engagement for clients in different domains like Pharmaceutical/PLM/Manufacturing. Have exposure working at customer location Gothenburg, Sweden for customer engagement and implementation support with Pharmaceutical and Automotive clients. Continuous engagement with customers/ end users to gain the feedback & improvements around the application. Managing the user requirements by setting up clear expectations on each requirements providing the ETAs through Smartsheet/JIRA. Maintaining client relationship and building rapport by delivering the quality features within application as per client expectations. Working as a first point of contact for US/EU customer stack holders to gather the requirements from customers around the application. Addressing the customer issues around the application as per the defined SLA guidelines and providing ETA( Expected Time of Arrival ) to customers on time. Keeping client informed about all change requests through Smartsheet / JIRA mentioning the ETA. Ensuring high customer satisfaction around the application by providing on time resolutions on escalations. Gathering enhancements / new features request from customers and solutioning it by discussing it with internal team and providing updates to customer expected time of delivery.