Banhi Pattanaik

Provide inspired leadership for the organization. Make important policy, planning, and strategy decisions. Develop, implement and review operational policies and procedures. Assist HR with recruiting when necessary. Help promote a company culture that encourages top performance and high morale. Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations. Work with the Higher Management to determine values and mission, and plan for short and long-term goals. Identify and address problems and opportunities for the company. Support worker communication with the management team. Increase sales across all channels through effective hiring, training and management approaches. Proven track record in customer service, effective marketing strategies and employee management. Superior market knowledge with strong grip on customer and competition.

Developed marketing programs for a variety of business-to-business clients. Undergone Online Training Program for Snapdeal & Paytm as Partner Sellers. Used an integrated approach to create balanced programs for clients to build their respective brands and businesses. Expanded client base by 78% in three years by consistently delivering goal-surpassing marketing results and ensuring complete client satisfaction. Identify potential clients and the decision makers within the client organization. Research and build relationships with new clients. Set up meetings between client decision makers and company's practice leaders/Principals. Plan approaches and pitches. Work with team to develop proposals that speaks to the client's needs, concerns, and objectives. Participate in pricing the solution/service.

Earned recommendations from clients for desired deliverables that targeted and articulated to the value of products and services. Advanced through a series of promotions with of group service division having 6-member team. Created concept of within 24 hrs problem solving team for IT systems.

Defining and managing service level agreements with customers. Managing external service providers. Assigning tasks to technicians throughout each work day that are based on SLAs, technician availability, and the technician's skills. Reviewing both tactical and longer-term metrics for their team and handling performance that is outside of the defined thresholds. Conceptualizing & implementing Services plans / policies, ensuring achievement of Service targets, maintaining relationship with regulatory authorities as well as maintaining lower overheads and servicing costs. High bias for quality execution & speed. Ability to motivate teams to work on common set goals. Adaptable, transparent and high on integrity, easy to work.