AYUSHI KULSHRESHTHA

Leading high-priority client projects to ensure alignment with business objectives, technical requirements, and organizational goals. Managing cross-functional collaboration across multiple teams to deliver strategic initiatives on time and within budget. Responsibilities include defining project scope, translating client needs into actionable plans, serving as the primary client contact, creating status reports, leading daily stand-ups, and spearheading risk management strategies.

Managed Teck Maximo Implementation and contributed to end-to-end project delivery and testing. Developed test cases and execution plans for regression and functional testing. Led the end-to-end implementation of a Maximo pilot project, scaling the team from a solo contributor to a 7-member cross-functional team. Utilized Azure DevOps and Jira for defect tracking and resolution.

Conducted end-to-end testing for applications like Maximo, MiJobs, and Click software. Performed functional and regression testing, raising bugs and tracking defects in Azure DevOps and JIRA. Monitored and maintained application performance.

Managed a global user account for Pegasystems, focusing on technical issue resolution and process automation. Implemented best practices in incident management and provided hotfixes to 100+ global clients. Automated key processes, reducing manual efforts by 40%.

Managed incident escalation, customer support, and Azure billing solutions for global clients. Conducted root cause analysis (RCA) and provided actionable insights to improve Azure platform stability. Led knowledge transfer sessions for new team members.

Managed incident escalation, customer support, and Azure billing solutions for global clients. Managed customer portfolios and provided administrative support. Conducted competitor analysis and contributed to a 15% increase in customer retention.

Provided administrative and technical support, ensuring smooth IT operations. Communicated with clients to gather requirements and provided solutions, contributing to a 15% improvement in customer satisfaction.