Arun Veerasurya M

Build technical relationship with prospects and/or existing customers. Support the Sales Team with customer-facing technical pre-sales assistance. Compare competitive products to specify the most advantageous solutions for customers. Take a leading role in specifying technical solutions and writing proposals and tender responses. Deliver product presentations and demonstrations, and provide support at external and internal customer facing events. Build custom demonstrations and deliver Proof Of Concepts (POC).

Mainly responsible for customer store experience from entry to exit and other key aspects like cash flow and growth analysis, efficiency monitoring and tracking KPI’s. Simulate different customer experience models and implement appropriate methods. Analyze day to day transactions on various parameters and contrast them with previous year data to draw meaningful insights. Enhanced store experience based on customer psychology and seasonality thus improving revenue. Assist customer during the Selection and Billing process thus improving sales and customer satisfaction.

Enabled new business development in the region by prospecting, qualifying and generating new sales leads from key stake holders of gated communities. Represented the ‘voice of the customer’ at necessary times and shared insights relevant to product development teams for continual improvement. Converted prospects/leads into customers and followed up with key accounts resulting in Customer Success. Understood the capabilities and constraints of the CRM application and leveraged the same to enhance the standard business processes (Sales, Marketing, Operations, etc.). Prepared customized client presentations about the product/service offerings and effectively delivered the same in both online and offline channels. Responsible for the pipeline from prospecting to closure, or transition to sales as required for further development and closure. Generated revenue of upto 1Million inr over the period of 8 months across 5 zones in south india, thus maintaining the highest conversion rate in the team (20%).

Tracking and regulating the key metrics directly impacting churns and retention of Customers and Financials. Working closely with Ops and other techno-functional teams ensuring smooth service delivery. Breaking down sales projections, estimation of orders required on a daily and weekly basis, and coordinating with respective teams to achieve goals. Drawing insights from the existing database, looking for patterns and seasonalities and identification of areas of improvement thus positively impacting revenue. Working closely with Founder and growth teams and contributed towards Growth Plans, Expansion strategies and Customer journey with the brand.