Ankita Dharmadhikari

Implemented multi-lingual chatbots. Tested chatbots & voice bots in mobile application, websites in multi-language. Collaborate with the tech team and business team to craft meaningful experiences for clients through messaging strategies. Created buttons, quick replies, carousels, and other graphical elements for conversations on display devices. Researched on emerging technologies for voice bots.

Increased customer satisfaction by resolving Product or Service issues for chatbots. Engaged in all phases of the Bot lifecycle, from discovery to delivery. Created process flows and journey maps. Managed quality assurance program, including on-site evaluations, internal audits, and customer surveys. Constantly monitor the performance of created conversation flows and improve them upon direct or indirect user feedback/usage insights.

Led team of 10 to deliver new customer support system as virtual assistants. Virtual assistants have led to the resolution of more than 500+ customer tickets monthly. Handled international clients calls for requirement gathering & support for virtual assistants. Written and develop knowledge bases to meet clients' needs. Resolved customers' problems, improved operations, and provided exceptional client support. Handled 15 calls per week to address customer inquiries and concerns. Led team in the delivery of AI projects, resulting in chatbots. Created buttons, quick replies, carousels, and other graphical elements for conversations on display devices. Constantly monitor the performance of created conversation flows and improve them upon direct or indirect user feedback/usage insights. Developed team communications and information for client meetings. Collaborate with the tech team and business team to craft meaningful experiences for clients through messaging strategies. Conducted seminars for Virtual assistant use cases demo over more than 1000+ end users. Delivered more than 20+ consumer-facing Intelligent Virtual Agents that are channel- customized across Chat, Messaging, SMS, etc. Introduced live chat support of human being for best services through Chatbots.