Associate Consultant with 4 years of experience in business analysis and project management. The candidate has a proven ability to lead complex projects and deliver results. They possess in-depth knowledge of data analytics, market research, and financial modeling, and are experienced in developing strategies for clients to optimize their processes and operations.
Experience
Associate Consultant
ZS Associates Pvt. Ltd.
Utilized SQL, Tableau, and Dataiku to analyze data, improve client performance, and communicate key insights effectively. Led a cost-effective cross-divisional project, reducing overhead budget by 15% and managing a team of 6 associates. Provided market research and customer insights consulting to external clients, employing diverse methodologies.
Lead Operations
Concentrix Daksh India Pvt. Ltd.
Handled 120+ FTE Apple Inc Products L1 & L2 technical voice operations for APAC region; Trained and supervised 100+ employees. Managed SLAs & KPIs for Apple, achieving under 16 minutes AHT and 85%+ call audit quality.
Education
Indian Institute Of Management
MBA Operations
Analytics
Minor in Analytics
Lovely Professional University
B Tech
Mechanical Engineering
Shiv Vani Model Sr. Sec. School
CBSE XIIth Board
Shiv Vani Model Sr. Sec. School
CBSE Xth Board
Licenses & Certifications
Python and Tableau
Henry Harvin Education
Microsoft Excel and Six Sigma
Concentrix University