Dhavit Jaiswal

Successfully handle customer inquiries, provide exceptional customer service, and manage reservations to ensure customer satisfaction. Utilize upselling and cross-selling techniques to maximize revenue and achieve sales targets. Resolve customer issues and complaints promptly and effectively, ensuring a positive customer experience.

Gained hands-on experience in various departments, including Front Office, Housekeeping, Food and Beverage Service, and Food Production. Assisted with guest check-in and check-out, provided guidance on drinks and wines, and maintained floor hygiene and cleanliness. Demonstrated carving skills, prepared buffet stations, and contributed to the overall guest dining experience.

Managed front office operations, including check-in, check-out, and handling guest requests. Coordinated with the AYS team and effectively handled AYS emails to ensure smooth operations. Maintained stocks and inventory, ensuring the availability of necessary supplies for guest services. Ensured a seamless guest experience through mobile check-in and check-out processes.