Akshatha S

Handled the tasks of dealing with Clients' sales queries, requests & complaints. Maintain CRM with clients. Responsible for taking appointments for different customers & Coordinating with Sales Team. Handled the tasks of preparing quotations, Sample inquiry & order processing & client's subscription & unsubscribe requests. Handled the tasks of promoting products. Maintaining files of the sales invoice, Performa invoices, and purchase orders. To proactively assist the sales managers. Responsible for taking care of NZ Market requests of clients. Maintain the Documentation requests and update (Safety datasheets, Technical datasheet, COA, Delivery note, Labels, PDS, heavy materials list, Dashboards, and KPI's. Updated daily expenses of the organization, Filing, Documentation, and administration work. Communicated with the purchase department & finance regarding payment of outstanding bills. Update customer database on regular basis and responsible for booking tickets for air, rail. Promoting companies' products & services to identified and prospective clients. Provided material dispatch details and material price details and update the order status to Customers. (Inventory management, Material Management, Data Mining, etc.) SAP SD, Order processing, Equipment & Functional Location, to ensure a high level of customer satisfaction. Supported research Scientists in EMA, NA & LE, Assai specific, Europe, and China with their Daily and weekly requirements. Creation using Salesforce, MS Excel, SAP ECC, and SharePoint. Other tools used in daily, weekly, and monthly reports include SAP Business Objects Analysis for Office also called AAO or Excel OLAP), PIM Application also called Product Information Management or PI.

Worked on SAP CRM and SAP SD module and dealt with queries from customers, provided material dispatch details and material price details, Sales Order Processing, Inquiry Processing, Quotation Processing, Contract Order Processing, Rebate processing (KDPR), Return processing (Credit Note), Order Tracking, Display Customer and Material information, Billing Processing Online, Billing Processing Invoice List Processing, Maintaining Customer and Material Information, Improving the service level and customer satisfaction.

Was involved in handling Sales calls and queries, Order processing, providing quotations, status updating, and Customer relationship management.

Leads handling, finding new customer and handling existing customer. Preparing product demo and PPT to clients. Creating new opportunities. Closing deals and team handling. Training and knowledge transfer to new employees. Overall customer satisfaction.