AKHIL WADHWA

Collaborate with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation. Contact key accounts regularly and achieve high satisfaction scores by routinely re-assessing needs and resolving conflicts. Understand and capitalize on industry trends to shape and enhance value-added solutions and strategies for new market developments. Achieve sales objectives by coordinating sales team, developing successful strategies and servicing accounts to strengthen business relationships. Participate in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth. Develop sales strategy based on research of consumer buying trends and market conditions. Achieve targets by building, directing and motivating high-performing sales team. Hold regular performance evaluations of Demand Generation team members and provide counseling to improve outcomes.

Nurturing of leads, Prospective eyeing on Fortune 1000 Companies using channels such as LinkedIn, emails & Cold calling. Advance research for Campaign, Events, Webinar and Account Based Marketing (ABM). Identifying the Personas best fit based on our offerings in the space of AI & ML. Gathering insights through Google Analytics, Acton campaign, LinkedIn ads for making strategy for further campaigns such as emails, LinkedIn. Working closely with teams such as Sales, Product Marketing, Product Management & Stakeholders for proper content, Info graphics, Sales deck, company profiling of accounts to understand their Roadmap, Earnings, SWOT analysis. Monthly Team reports and dashboard that gets presented to the Senior Management. Worked on Salesforce, Seamless.ai, Sales Navigator, Zoiper.

My role had been from pre to post sales (I was actively involved in Account Management, Customer Success, On boarding of clients). Managed accounts in Insurance sector with a customer base of 1.3Mn in. Health Care with 76.47Mn lab test and in Utility sector with a customer base of 0.5Mn. Identified new business opportunities through actively engaging with existing and new clients. Identified client requirements and suggesting solutions & customized services. Developed strategy and managed complex organizational interfaces.

Set and fine-tuned Quality management process to improve delivery and perform data analysis for improving the product and service to customers. Conducted Root Cause Analysis each month along with the team for the errors identified for critical processes and track action plans to reduce them. Drive the Lean Culture by motivating the team to submit Bright Ideas, Quality Monitoring of Process (Email Marketing, Social Media Marketing, Online Reputation Management, Consumer Operations, CSAT).

Contributed to the successful planning and transition of few Processes. Prepared and supported the implementation and measurement of Time & Motion at team level. Tactfully coordinated with parallel supply chain functions such as parts planning, order management and engineering for ensuring parts availability for customer demand. Map market dynamics and developed innovative best practices, ensuring meeting of SLAs of the process and meeting the customer requirements whilst ensuring effective teamwork at all the times. Managed 20+ Accounts in Life Science space from EMEA region.

Scheduling staff to meet anticipated workload within scheduled turnaround time thereby enhancing efficiency. Ensuring the process operations are as per the standards and Conducting internal quality checks in process for ensuring strict adherence to the process parameters /systems. Recruiting, mentoring & monitoring the performance of team members, assessing productivity to ensure efficiency in process.