AKASH SHARMA

Accelerated outbound sales cycle by 330% by designing and implementing customer acquisition platform for training and managing technical and IT teams. Documented all processes involved in implementing IT projects according to industry standards. Developed project plans that included timelines and deliverables, identified resources needed, and estimated costs for each project. Collaborated closely with other departments in order to ensure timely resolution of any conflicts or problems encountered during the course of the project. Communicated regularly with stakeholders about project objectives, scope changes, timeline updates, resource allocation adjustments. Applied extensive expertise in System Development Lifecycle (SDLC) methodologies and Agile project management techniques to manage multiple project teams.

Lead a team of developers to build a proprietary CRM system for enterprise and its strategic partners, optimizing sales process and increasing sales revenue by 24%. Curated a $2M business implementation project that saves $3.5M on operational inefficiencies between sales and development departments.

Researched user behavior and led strategic product roadmap discussion across multi-functional teams. Integrated Tableau reporting system into BI sales workflow, which led to 23% increase in post-meeting inquiries for technical sales department. Streamlined post-sales support to increase customer retention rate among enterprise clients by 27%.

Acted as liaison between 3 country offices. Maintained and documented inventory of over 4,000 items. Led a team of 15 as a project manager, creating a trusting, respectful team in the process. Consistently ranked in the department's top 3 for completed tasks. Trained over 270 temporary remote workers.