Anuj Singh

Manages Global delivery for customer on their consumer solutions. Lead end to end delivery and operations of large scale infrastructure projects ensuring seamless integration of cloud operations and data center management. Well versed with ITSM ensuring control and governance in delivery through controls such as: Incident, Problem, Change, Release management etc. Maintaining P&L for projects: forecasting Revenue Guidance, maintaining Margins, invoicing, billing, contract management etc. Stakeholder alignment and project governance through various reporting such as: daily standup, WSR, MSR, QBR. Responsible for managing effective & efficient project lifecycle: project initiation, planning, execution, monitoring & controlling, closure. Managing project constraints: scope, schedule, cost, quality, resources & risks. Managed cross-functional teams for multiple large-scale projects, successfully completing each on time and within budget constraints. Experience managing development, maintenance and support projects. Understanding of customer's infrastructure and integration system to drive maintenance, enhancements, migrations, or upgrades on the various platforms. Single point of contact for all operational activities, escalations, and blockers. Eliminating impediments, initiating best practices and achieve customer success. Proactively monitor, manage, and report on execution of deliverables. Define and drive automation capabilities to increase productivity, process efficiencies, ROI on efforts and cost. Drive transitions ensuring seamless BAU across operations and development platforms. Involve in effective solutioning & estimations against new requirements, changes, RFP's. Deploy process improvements, support continuous improvements and makes the project efficient and transparent in line with customer & organizational needs. Good understanding of Agile project management methodologies. Participate and host Scrum Ceremonies: Sprint Planning, daily Scrum, Sprint Review

Worked as Change Manager for one of our client in banking domain. Managed end-to-end change management process from different phases: Request, Planning, Sign-off, Implementation, Post Implementation Review, and Closed. Supported other service operation process such as Incident & Problem management, Request fulfillment. Managed Remedy Administration project. Adhered to timelines to meet quality assurance targets. Mentored junior engineers, contributing to their professional growth and overall team productivity.

Worked as Change Manager for one of our client in Telecom domain. Managed end to end change management process form different phases: Request, Planning, Sign-off, Implementation, PIR, Closed. Enhanced change management processes by implementing effective communication strategies and stakeholder engagement techniques. Standardized best practices across various departments as a Change Management Lead through continuous process documentation review.

Worked as Remedy Application Support Engineer by remotely troubleshooting and resolving application related issues. Worked as part of IBM Service Transition team supporting transition of desktop and application support services for new business. Used ticketing systems to manage and process support actions and requests.

Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns. Enhanced customer satisfaction by resolving complex technical issues promptly and effectively. Mentored junior members of the team on best practices in issue-resolution techniques. Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.