AJAY KUMAR

Led the successful delivery of multiple RPA projects, including data-driven initiatives, resulting in 30% increase in efficiency, 2M$ annual cost savings, 20K annual hours saving. Managed all aspects of the project lifecycle, from initiation and planning to execution, monitoring, and closure. Worked closely with cross-functional teams, including business analysts, developers, and testers, to ensure project success. Developed and maintained project documentation, including project charters, risk assessments, and status reports.

Gathered and analyzed business requirements, identified automation opportunities, and designed RPA solutions. Monitored and maintained deployed RPA solutions, addressing any issues and making necessary adjustments. Designed and developed RPA solutions, including process flows, decision tables, and exception handling mechanisms. Conducted thorough business process analysis, identifying areas for automation and quantifying potential benefits (e.g., cost savings, efficiency gains, improved accuracy).

Provided technical support to Vodafone UK for telecommunication operations, specializing in incident management. Adhered to strict service level agreements (SLAs) and key performance indicators (KPIs) for incident resolution. Contributed to knowledge base articles and training materials for incident management best practices. Collaborated with cross-functional teams (e.g., network engineers, operations teams) to ensure timely resolution of critical incidents.