Aishwarya Kolasani

Led the development of custom CRM software and mobile/web applications, transforming business ideas into digital solutions. Analyzed requirements and collaborated with stakeholders to create BRDs, wireframes, PFDs, FRDs, and user stories, reducing project turnaround time by 30%. Managed cross-functional teams across five countries, ensuring seamless collaboration. Coordinated development and deployment of cross-platform and native mobile applications for Android and iOS, leveraging technologies like ReactJS, PHP, Laravel, MySQL, and MongoDB. Oversaw marketing and SEO efforts, including targeted SMS and email campaigns, and improved system functionality by addressing 98% of technical tickets within SLA timelines.

Collaborated with stakeholders to define high-priority AI-driven chatbot features. Optimized AI algorithms and mapped customer journeys, enhancing chatbot accuracy and increasing chatbot-driven resolutions by 30%. Prioritized feature development for multi-language support and sentiment analysis, driving 20% operational efficiency. Designed KPIs and dashboards to track performance, driving data-informed improvements.

Managed user stories and sprints using JIRA, ensuring Agile alignment. Created SQL scripts and PowerBI dashboards for enhanced revenue analytics. Designed and tested RESTful APIs to streamline system workflows. Streamlined journal entries and bulk data transfers, reducing manual effort. Developed Java-based APIs and deployed them via AWS ECS for enhanced data management.

Implemented a web-based compensation management system, enabling access to salary market data and advanced analytics tools. Translated business requirements into actionable insights, driving process optimization. Analyzed data with SQL and Tableau, boosting acquisition by 50% and retention by 15%. Built Java APIs to enhance data integrity, backend efficiency, and user-focused design.

Involved in major releases of Small group and Large group migration testing for a health insurance company. Conducted functional, system integration, and UAT testing, ensuring smooth migrations and high-test coverage. Collaborated with on-site teams to promptly resolve defects, ensuring timely and successful release delivery.