SCSwapna C
@Swapna
Business Development Manager South at Aerial Telecom Solutions Pvt Ltd
Bangalore, Karnataka, India
Swapna C is a Lean Six Sigma Black Belt certified professional with over 15 years of experience in business development, operations, and collections management. She currently serves as Business Development Manager South at Aerial Telecom Solutions Pvt Ltd, where she oversees AOP planning and bid management. Her extensive background includes leadership roles at Master services, 1Point1 solutions, and Jindal-X, focusing on KPI management, strategic planning, and process improvement across the telecommunications and banking sectors.
Experience
Business Development Manager South
Aerial Telecom Solutions Pvt Ltd
Responsible for meeting AOP targets for sales, invoicing, and revenue. Drive participation in bids and tenders, manage OEM/Vendor relationships, and own the end-to-end sales cycle for enterprise and government customers.
Collection Manager
Master services
Managed IDFC Banking loans and NBFC portfolios. Handled data allocation in CRM, target setting, daily collection strategies, and client relations.
Collection Associate Manager
1Point1 solutions PVT LTD
Managed SBI credit card early collections. Responsible for roster management, KPI monitoring, strategy planning, and quality management.
Senior Team Manager operations
Jindal-X Pvt Ltd
Managed Zomato DP-delight operations. Focused on shift adherence, target setting, performance management, and conflict resolution.
Assistant Manager Training & Quality Assurance
Cogent E-services Pvt Ltd
Designed and implemented training programs for VI process. Handled OJT planning, quality audits, and reporting to upper management.
Team Manager-DP Delight
Jindal-X Pvt Ltd
Managed teams for Zomato, Rapid, and Shadowfax. Conducted performance reviews and managed bottom quartile agents.
Team Manager - Customer Centric
Hinduja Global Solutions Ltd
Managed Amazon Customer Delight team. Handled shrinkage, attrition, performance targets, and client escalations.
Center Manager
MPI (DOCOMO DSA)
Managed end-to-end process support including sales, documentation, verification, and bill collections for Docomo dealership.
Senior Customer Relationship Executive
Infouna Technology
Worked for AT&T voice process providing customer support and upselling telecom packages.
Process Associate
First Indian Corporation
Calculated property tax details for US mortgage banks and performed quality checks.
Education
KPT Mangalore, KA
DME
Mechanical Engineering
Viveka Jr College Kota, Udupi, KA
P.U.C
PCMB
Viveka Girls High School, Kota Udupi, KA
S.S.L.C
Licenses & Certifications
DRA certified by IIBF
IIBF
Lean six sigma Black Belt excellent
Academy of Benchmark Six Sigma
Credential ID: 81461106
View CredentialECIL (EXCELLENCE IN CONTINUOUS IMPROVEMENT LEADERSHIP)
ACSE Kaizen certified
AMAZON INDIA