Shrutika Waghmare

HotelKey is an Enterprise SaaS company providing cloud-based Property Management System applications to enterprise clients and independent Hotels across Global regions. Led requirement gathering and software deployment across 5,500+ client locations in North America, managing end-to-end client interactions. Resolved 1,000+ technical queries using MySQL, Splunk, Charles Proxy, and Postman in collaboration with engineering teams. Managed incidents via ServiceNow and Jira, coordinating with Product, QA, and Release teams to ensure smooth deployments. Performed product performance analysis, validated new features, and supported UAT to ensure successful releases. Delivered Weekly Status Reports (WSRs), contributed to knowledge-base documentation, and trained junior associates to enhance team efficiency.