Sheetal R
@Sheetalr
Service Delivery Manager / Resource and Capacity Manager at Pivotree
Bangalore
Sheetal Raju is a seasoned IT professional with nearly 20 years of experience, including 12 years in project and program management across supply chain and Order Management Systems. She is known for leading global cross-functional teams and aligning technology with business goals. Adept in agile delivery, budgeting, and stakeholder engagement, she has a strong track record in driving strategic outcomes and optimizing delivery frameworks. Recently, she transitioned into a Resource and Capacity Manager role to support workforce planning and optimization.
Experience
Service Delivery Manager / Resource and Capacity Manager
Pivotree
Managed complex projects in supply chain and OMS, overseeing end-to-end delivery, budgeting, and agile execution. Led sprint planning, reviews, retrospectives, and daily stand-ups. Collaborated with PMO and business leaders to track delivery performance. Supported pre-sales activities and transitioned to Resource and Capacity Manager in July 2024 to support workforce optimization.
Project Manager
Cleo Software Company
Oversaw data integration and transformation projects with a focus on agile methodologies and stakeholder collaboration. Drove delivery timelines, tracked project health, and coordinated resources across development teams. Received training related to PMO initiatives.
Project Manager
Shell India & Opentext (via Randstad Technologies)
Worked in Banking domain and helped with creating processes between the Finance and development teams.
Team Lead – EDI
OpenText
Managed a team delivering B2B/EDI integration services to enterprise clients. Provided mentorship, technical direction, and handled client communications and escalations.
Education
Visveshwaraya University
Bachelor of Engineering
Telecommunication
Licenses & Certifications
Prince 2